Shipping & Returns
Shipping: Musician Madness offers free standard shipping to the upper 48 states. You also have the ability to upgrade your shipping to a faster method if you need an item quicker. If you purchase a guitar or larger instrument we typically use UPS.
Handling Time: Most items will be shipped within 24-48 hours and you will be notified via email with your tracking number. If you have questions please feel free to reach out.
International Shipping: We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If you would like a quote for total landed cost on items please feel free to reach out so that we may provide total cost for shipping/duties and taxes to your location.
You may return any new unopened/unused items within 30 days of delivery for a full refund and return shipping paid if due to an error on Musician Madness's part. If the item has been used or just returned due to the fact you do not want the item you will be subject to a 20% restocking fee or no restocking fee with a refund in store credit (Customer choice) as well as covering the return shipping. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Once your item has been checked back in by the warehouse you will receive your refund within 24-48 hours. Depending on bank or method of payment it may take 24-48 hours to show back up in your bank account.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.